Last updated: Oct 4, 2023
Thank you for using WLDD Private Limited website and Solo App.
If, for any reason, You are not completely satisfied with a
purchase We invite You to review our policy on refunds or
withdrawals.
Interpretation
The words of which the initial letter is capitalized have
meanings defined under the following conditions. The following
definitions shall have the same meaning regardless of whether
they appear in singular or in plural.
Definitions
For the purposes of this Return and Refund Policy:
Under the Terms & Conditions that Sellers agree upon, products/services are returnable within the return window if a user receives a product that is physically damaged, has missing parts or accessories, defective or different from their description on the product detail page. All products listed under a particular category may have different returns policy. Users are required to check & verify the return policy before ordering a product.
WLDD is only responsible for arranging troubleshooting of the users' complaints and directing the users to the Sellers. The ultimate responsibility of the replacement or refund lies with the Sellers.
Return will only be processed if:
In case a user wants to return an electronic device that stores personal information, the user himself/herself shall be responsible for ensuring that all personal information stored in the device is deleted and the device is returned in factory settings. WLDD will not be liable in any manner for any misuse or usage of such information.
For all products, the returns/replacement policy provided on the product page shall prevail over the general returns policy. Do refer the respective item's applicable return/replacement policy on the product page for any exceptions to this returns policy. In certain cases, a product may be ‘non-returnable’. In such cases, the product page will specifically highlight this and the user cannot claim for a return/replacement at a later stage.
In case the Seller is unable to provide a replacement for the product, in that case a refund will be provided.
During a return/replacement pickup, the product will be checked for the following:
You are entitled to seek a refund for any of your purchase
(adhering to the above refund policy) through WLDD or Solo.
You can inform us for the same:
By email:
memedd@wldd.in
By phone number:
+919886830664
If you have any questions about our Returns and Refunds Policy,
please contact us:
By email: memedd@wldd.in
By phone number: +919886830664